Summary of Earnings Calls: Week of 8/3 – Walt Disney, Cardlytics, Upwork, Twilio, Office Depot

  • Walt Disney
  • Cardlytics
  • Upwork
  • Twilio
  • Office Depot

Walt Disney Earnings Call Summary

Walt Disney Company 8/4
SummaryWith many people staying home and enjoying home entertainment, Disney+ has seen remarkable success worldwide, coupled with ESPN beginning to air sports, the return of TV production, and the repoening of parks, Disney is well on its way to recovery in the COVID world
GoalsReturn revenues in parks, resume production of shows, and continue to expand DIsney+
Strategies/InitiativesExpand Disney+ to new regions and capture the increasing momentum of subscribers and success it has already experienced
important CEO Quotes“I am also incredibly pleased to announce that, as of yesterday, we have surpassed 60.5 million paid subscribers globally, far exceeding our initial projections for the service.”
 As many stay home in the wake of COVID-19, streaming services become paramount to entertainment and reaching customers, in this case, Disney+ has really made a dent in the industry and is doing much better than initally expected
important CFO Quotes“As we reopened many of our businesses, we have incurred and will continue to incur additional costs related to addressing the safety of our cast members, talent and guests as well as various government regulations.”
 While parks and other experiences were most hurt by the pandemic, as reopenings occur and filming resumes, the cost of keeping employees and customers safe is to be an expensive endevour, with around $1 billion to be spent by the end of the year
 “Assuming the resumption of live sports continues as planned, we expect ESPN’s ad sales in Q4, including the benefit of the 53rd week, to benefit significantly, particularly from the NBA.”
 While production costs are down, the loss in advertising revenue is proving large for channels such as ESPN, where sports has been cancelled. With the current resumption of the NBA and other sports, Disney can drive up revenues once again
COVID updateRecent surge in Florida cases is driving revenue down in their parks
Key hiresNone
Funding or new fund allocation?Lower spending at resorts is set to open over $700 million
Mergers or acqusition mentionsNone
Product Release mentionsNew direct streaming service under the Star brand, with films from major distributors
 Mulan will also be released on Disney+, and in theatres where they are open and Disney+ is unavalible
Other major business updatesOpening of theme parks worlwide and in the USA
 Initial restarting of TV and movie productions
Relevant Analyst QuestionsNone

Cardlytics Earnings Call Summary

Cardlytics 8/4
SummaryAs COVID-19 shifts demand for products, both in quantity and type, the company has adjusted to those the best they could, while incurring major losses due to the closing of stores around the world.
GoalsFInd new products to target consumers with as the virus shifts consumer spending
Strategies/InitiativesRise, return, retain strategy
important CEO Quotes“Our clients are still facing severe swings in spend, both up and down, and our three-pronged strategy, Rise, Retain and Return discussed on the Q1’s earnings call, is continuing to produce positive results.”
 The lack in consumer spending due to the economic harships spearheaded by coronavirus has hurt the company, however they are targetting customers with online grocing, which has been successful so far
important CFO Quotes“Our US revenue declined 38% year over year in Q2 and our U.K. revenue declined 74%, as businesses there have been hit particularly hard by the pandemic.”
 With such hard decreases in spending by consumers, the company believes that this will be the worst and that declines will slowly begin to slow down and turn around
COVID updateEven with such decreases, their product has shown to be effective in certain spheres, including Forever21
Key hiresFarrell Hudzik to lead the bank team, and Pete Davies for sales strategy and operation team
 Jessica Jensen, CMO of OpenTable, joined board of investors
Funding or new fund allocation?None
Mergers or acqusition mentionsNone
Product Release mentionsLindt chololate through Horizon Media, self-service platform by Forever21
Other major business updatesIncerased partnership with Vaynermedia
Relevant Analyst Questions“How you’re thinking about some of the changes in consumer behavior that you’re seeing over these last few months and what could be more permanent versus transient and how that impacts your sales strategy going forward?”
 While they expect ecommerce to rise and doubtful in-store purchases would recover, targeted ads mean that they are flexible in however the customer wants to buy their products
 “You’re obviously now testing with some agencies and some brands on the automated platform.Just wondering if you can give any feedback on what you’re hearing there and potential for an update to the time line on when this would be more generally available.”
 Automated platform currently in beta stage, they are being cautious with release however expecting to be rolled out Q3-Q4 of next year

Upwork Earnings Call Summary 

Upwork 8/4
SummaryAs a business that connects freelance talents to employers, the current remote work situation has created a need for these talents who are capable of helping with their unique skillset, while allowing businesses to manage their employees remotely
GoalsContinue recovery to stabalize customers and hope the COVID situation does not worsen
Strategies/InitiativesImprove on the current product and retain existing customers with a currently stable demand for their product
important CEO Quotes“72% are continuing or increasing their usage of independent professionals — underscoring, the focus companies have today on cost management and workforce flexibility. The breakthroughs companies in making the adoption of remote work, and they’re focused on creating a more agile workforce is increasing the appeal of our online freelance talent solution.”
 As more and more jobs go remote, companies look for cheaper, online solutions, in which Upwork provides a great option to connect talents to employers, adding new clients
 “This quarter, as more customers reevaluated their talent programs in a fully remote work environment, we were able to achieve significant adoption of our Bring Your Own Talent functionality, which allows clients to onboard pre-existing individual contractors and agencies onto our platform for global unified billing, enhanced visibility and reporting, strong spend controls, a worker classification option for peace of mind, and centralized team management.”
 With a majority of their revenue coming from payment and management abilities over independent contractors, as COVID increased the need for such remote services, that revenue stream increased
important CFO QuotesNone
COVID updateNot expecting another surge in cases, which will decrease spending and negatively affect their business
Key hiresJeff McCombs, new CFO
Funding or new fund allocation?None
Mergers or acqusition mentionsNone
Product Release mentionsUpwork
Other major business updatesSaw significant traction among business customers, meaning that they have been able to retain and even add more customers as they recover from April lows
 Partnership with Citrix
Relevant Analyst Questions“You mentioned you, you know, saw close rates starting to improve. Can you just talk to what you’re seeing currently now in the current period?”
 While demand for their products is improving, one spot in which they need to improve is their conversion rates, which is notably lower than expectations

Twilio Earnings Call Summary

Twilio 8/4
SummaryAs COVID rages on, companies are now quicker than ever to ditch their legacy systems to replace them with something that is fit for the current remote working enviornment. The company is succeeding in keeping up demand and having companies and gov’t services use their product, however they must keep adapting to the changing landscape
GoalsWork to ensure that the company will be able to keep up with the ever-increasing demand
Strategies/InitiativesInvest in their systems, partner with relevant companies that are looking to digitalize
important CEO Quotes“We also found that companies’ digital communication strategies were accelerated by an average of 6 years. Barriers like lack of clear strategy or getting executive approval or reluctance to replace legacy software and lack of time have broken down, and budgets are increasing as companies are seeing new ways of engaging customers.”
 Such a devleopment is very beneficial to Twilio, which means that more companies will leave their previous practices behind and utilize their product
important CFO Quotes“However, use cases within healthcare, education, e-commerce and others continued to offset the headwinds. Reemphasizing Jeff’s comments earlier, we have a well-diversified and resilient business model.”
 With collaberations in contact tracing for coronavirus, the need for schools to connect with faculty, and businesses needs to go remote, the demand for their product is projected to increase and stay resilient throughout the pandemic
COVID updateThere seems to be positive signs that the use of services that Twilio provided will stay essential even after the virus has passed
Key hiresMichelle Grover, new Chief information officer
Funding or new fund allocation?New investment towards improving existing infrastructure to keep up with demand, although stated in answering analyst questions that they are struggling to keep up
Mergers or acqusition mentionsNone
Product Release mentionsNone
Other major business updatesExpanded relationships with zoom and petalon
 New relationship with Tokopedia
Relevant Analyst Questions“are companies looking to do bigger overhaul of their communication technologies at once or take on bigger pieces? Are you seeing kind of an acceleration of replacing legacy or seeing more executive-level involvement?”
 There is no visibility in what consumers may want in the future, for now it is to follow the current trends and try to keep up with demand as much as they can by keeping their infrastructure updated

Office Depot Earnings Call Summary

Office Depot 8/4
SummaryTheir expansion into ecommerce and finding new regional suppliers does well to keep costs lower and business running, however the uncertainty ahead means that the company is unsure how their ‘regular’ products will fare in the future
GoalsSeek to find new consumers and attempt to navigate new demands/lack of demand for goods (i.e. school supplies, PPE)
Strategies/InitiativesRestructure and increase investments in B2B, ecommerce, and distrubution network
important CEO Quotes“First, we completed our holding company reorganization, created a new publicly traded company named the ODP Corporation. This action simplifies our corporate structure and begins to better align our assets with respective operating channels creating more flexibility for the future”
 “In fact, we expanded into a new category during the quarter, Personal Protection Equipment or PPE quickly launching this category meeting our customer needs.”
 Office depot has extended themselves into the PPE market in order to boost sales, which is a factor in ecommerce sales increasing by double digits from last year
important CFO Quotes“Sales increased over 20% in our e-commerce channel and demand increased for products supporting work and learn-from-home and essential products with technology sales up 17% and cleaning and breakroom sales up 20% versus last year.”
COVID updateSchool reopening poses new problems where there is uncertainty over demand for school supplies
Key hiresAnthony Scagilone, CFO and exec. VP
 Terry Leeper, new Chief Technology Officer
Funding or new fund allocation?None
Mergers or acqusition mentionsAcquiring numerous smaller regional suppliers
Product Release mentionsNone
Other major business updatesIncreased focus on B2B platform as individual consumers decrease
Relevant Analyst QuestionsNone

Leave a Reply

Your email address will not be published. Required fields are marked *

Get Our Newsletter

Subscribe to our weekly newsletter and never miss the latest sales tips and insights!